4 ms·
Yes, this is incredibly useful for customer service chats and emails. Many times people feel shortchanged if you send a concise email with the relevant facts, I
by soheil 6y ago
Yes, this is incredibly useful for customer service chats and emails. Many times people feel shortchanged if you send a concise email with the relevant facts, I guess not everyone is an engineer. Adding warmth and extra reassuring words will go a long way to keep customers happy.
- teucris 6y agoI agree with this and will add that a similar thing can be said for non-technical colleagues. The humanness is critical for maintaining good relationships.