Your calm answers to the issue are great. I had to deal with similar requests and users in the past. Last time I was told "I'm doing a project. If doesn't get

Your calm answers to the issue are great. I had to deal with similar requests and users in the past. Last time I was told "I'm doing a project. If doesn't get get fixed in the next days I will have to use <name of product major commercial software company>" Too temping to answer "go ahead, use that"