When you get someone who’s willing to offer up a lot of information, it’s great. And when you don’t, then really honestly try to understand them and their frust

When you get someone who’s willing to offer up a lot of information, it’s great. And when you don’t, then really honestly try to understand them and their frustration. When you get to the bottom of it, you’ll come away with something useful and they’ll know that you care enough to try to make it better. I recently jumped on a call with some people from Miro. One of them had left a calendar booking link in a forum for something else and I tenaciously scheduled myself in. When I spoke to them I said “here are my frustrations and I want to give them to you know before I just get into the product and learn to live with them and can’t articulate them anymore”. To their credit they took the call and listened. They got something and I was happy.