Maybe at certain scale it starts to be impossible to digest bug reports from consumers. False reports, lack of details etc. People who are in the business know

Maybe at certain scale it starts to be impossible to digest bug reports from consumers. False reports, lack of details etc. People who are in the business know it takes a lot of effort to dig enough information from users. Through email this is even harder - people respond slowly so you loose context. Many abandon the whole process midway. Bunch of people just expect this to be a generic support and get angry. If you are not going to dig into the reports, then it might be more polite to not ask them in first place.