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Really annoying but contrast the Microsoft approach, where you basically can’t report issues at all. I don’t know which one is worse.
by tinus_hn 6y ago
Really annoying but contrast the Microsoft approach, where you basically can’t report issues at all.
I don’t know which one is worse.
- jpalomaki 6y agoMaybe at certain scale it starts to be impossible to digest bug reports from consumers. False reports, lack of details etc. People who are in the business know it takes a lot of effort to dig enough information from users. Through email this is even harder - people respond slowly so you loose context. Many abandon the whole process midway. Bunch of people just expect this to be a generic support and get angry. If you are not going to dig into the reports, then it might be more polite to not ask them in first place.
- tinus_hn 6y agoAs far as I know Microsoft simply thinks users don’t have issues to report that are worth mentioning. After all, 90% of issues are in third party code. And Microsoft thinks they detect a large part of the rest through their telemetry.