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I used to think Jira was the problem, then at my current (small) company I became the Jira admin. Excellent, I thought. I will finally get to use this tool prop
by anotherhue 6y ago
I used to think Jira was the problem, then at my current (small) company I became the Jira admin. Excellent, I thought. I will finally get to use this tool properly, set it up sensibly, and put to rest all the horrible experiences that are too common.
I've been deep in the bowels, custom issue types, custom workflows, if it was accessible I've been in there.
After six months of trying I believe it is unsalvageable. Adherents seem to suffer from a form of Stockholm-syndrome.
* We have a small team, < 30 people, probably < 2000 issues. It is unacceptably slow. Performance is a joke and it keeps getting worse. No we don't have a dozen integrations.
* Next-gen projects. Think Python2->3 confusion but for your entire company/workflow. Madness, short-sighted, and ultimately solely for the benefit of Atlassian, not the users.
* "Premium" mode required to provide features that should be basic. Twice the price. No option to enable "Premium" on a per-user basis. So thousands of dollars for one PM to use a Gantt chart.
* Pricing. I don't want to pay a full seat/month to allow a marketing person to put a ticket on an engineering backlog. Yes, they could go via a person but if you're going to mandate human mediation then why do we have the damn tool in the first place? This makes it exclusionary.
* UI Design keeps getting worse. Necessary information is hidden at every possible opportunity. It's like they saw the Google whitespace focused redesigns from a few years back and felt personally threatened.
* I refuse to accept that the cost of switching tools is too high, I've switched my teams over to Basecamp and we not longer feel like we are fighting our tools to do our jobs.
* If you work somewhere where this level of process is required (medicine, military...) then Jira is not the right tool. If you don't need this level of process, then Jira is not the right tool. It is simply not the right tool.