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> you’re having bad hardware luck manifesting as glitches in software This was precisely my experience back in December. I purchased a stock M1 MacBook Pro as

> you’re having bad hardware luck manifesting as glitches in software This was precisely my experience back in December. I purchased a stock M1 MacBook Pro as well as a customized M1 MacBook Pro, so I could set up the OS as I wanted and migrate Data and settings once the customized Device arrived. The first device behaved as expected: fast performance, responsive UI, cool operating temperature. The second device, however, had issues with UI latency, beachballing Finder operations, and inexplicable slow downs. I tried installing and reinstalling and remigrating the OS, eventually discovering that one or both of my users would be unable to even login to the system. Further analysis revealed that the communication between the T2 chip and the hard drive (or some aspect of the trust a computer system) was not operating properly. I'm not technical enough to detail the exact problem, but it was most certainly a hardware issue or a hardware issue related to the incomplete erasing and reformatting of the M1 MacBook Pro's hard drive. I returned both devices, waited a couple of weeks, and purchased a single customized MacBook Air. This MacBook Air in my experience actually outperforms both previous M1 MacBook Pros. I don't have benchmarks nor do I have the other devices to compare directly, but it seems that this MacBook Air is much more ready for prime time then my mid-December MacBook Pros.

coldtea 6y ago
>Further analysis revealed that the communication between the T2 chip and the hard drive (or some aspect of the trust a computer system) was not operating properly. Well, there's no T2 chip on M1 macs...
- mistersquid 6y ago
  > Well, there's no T2 chip on M1 macs... Hm. I thought Touch ID was based on T2. [0] Definitely expert-level knowledgeable about M1 security domain. [0] Def not T2. Apple calls the Touch ID chip (?) “Secure Enclave” https://support.apple.com/guide/security/secure-enclave-sec59b0b31ff/web https://support.apple.com/guide/security/secure-enclave-sec5...
  - coldtea 6y ago
    >Hm. I thought Touch ID was based on T2. [0] It is, on Intel. Not on AS.
kergonath 6y ago
From my experience there is no point dealing with issue on brand new Macs. The best is to send it back if you’re within the 14 days return window, or take it to a store to get it fixed. It’s not as smooth as it used to be because there is so much in M1 devices that’s different from previous generations, and support people are not necessarily used to it yet. But customer support is consistently great, all things considered.

coldtea 6y ago

>Further analysis revealed that the communication between the T2 chip and the hard drive (or some aspect of the trust a computer system) was not operating properly. Well, there's no T2 chip on M1 macs...

mistersquid 6y ago
> Well, there's no T2 chip on M1 macs... Hm. I thought Touch ID was based on T2. [0] Definitely expert-level knowledgeable about M1 security domain. [0] Def not T2. Apple calls the Touch ID chip (?) “Secure Enclave” https://support.apple.com/guide/security/secure-enclave-sec59b0b31ff/web https://support.apple.com/guide/security/secure-enclave-sec5...
- coldtea 6y ago
  >Hm. I thought Touch ID was based on T2. [0] It is, on Intel. Not on AS.

kergonath 6y ago

From my experience there is no point dealing with issue on brand new Macs. The best is to send it back if you’re within the 14 days return window, or take it to a store to get it fixed. It’s not as smooth as it used to be because there is so much in M1 devices that’s different from previous generations, and support people are not necessarily used to it yet. But customer support is consistently great, all things considered.