Recently I had a client obsessed with the "Jira" version of the world, ignoring the real world. E.g. product wasn't meeting a spec but the spec was irrelevant.

Recently I had a client obsessed with the "Jira" version of the world, ignoring the real world. E.g. product wasn't meeting a spec but the spec was irrelevant. But they committed to it in writing/database so we obsessed to improve that useless spec at great cost to customer needs... To be fair, not just the tool's fault, but the tool does influence perception by looking "official," having "permissions," and inducing sunk cost fallacy by foregrounding how long things are taking. E.g. "We can't admit this spec is useless now... we've put so much time into it, just look at Jira!"