Jira is not a tool. It is a configurable framework for making a tool. I don’t have any special love for Jira, and I do not like that the Jira designers decided

Jira is not a tool. It is a configurable framework for making a tool. I don’t have any special love for Jira, and I do not like that the Jira designers decided to not have any opinions at all about what a tool should do, but more people would have better experiences with Jira if they realized this.