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I definitely had too many users before we hired more developers and support staff. Maybe 400 businesses each with 10+ employees and 10,000+ customers (who also

I definitely had too many users before we hired more developers and support staff. Maybe 400 businesses each with 10+ employees and 10,000+ customers (who also had access to the platform). It was too much and I regret not hiring sooner. Another thread mentioned here that hiring someone you trust enough to own problems when you’re unavailable is daunting. I concur with that.

Silhouette 6y ago
Maybe 400 businesses each with 10+ employees and 10,000+ customers (who also had access to the platform). It was too much and I regret not hiring sooner. FWIW, that sounds like an interesting story/case study, if you're willing to share some time. I'm not surprised by your conclusion, but I'm quite impressed if you managed to scale even tolerably well to that level before bringing in some extra help.