His third point - “Dialog, not Dictation” - I agree with, but the other two are false dichotomies. Process (or at least the service levels enabled by process) i

His third point - “Dialog, not Dictation” - I agree with, but the other two are false dichotomies. Process (or at least the service levels enabled by process) is part of the whole product. Management and leadership are two sides of the same coin - one without the other is empty. I get the frustration. Imposed process smells of poor management. But process and management can’t just be wished away.