>The DMV is a sprawling human operated date entry firm fronting for a database and camera This one really hit home. I went to the DMV a few months ago for the

>The DMV is a sprawling human operated date entry firm fronting for a database and camera This one really hit home. I went to the DMV a few months ago for the first time in over a decade to upgrade my drivers license to a Real ID (must be done in person, previous renewals were done by mail). The entire process was unchanged from when I first got my license almost 30 years ago. Stand in one line to check in. Sit down. Wait for your name to be called to stand in a second line to have them manually keypunch the paper form you have to fill out into their computer system. Sit down. Wait for your name to be called to stand in a third line to get your picture taken. Sit down. Wait for your name to be called to stand in a fourth line to pay (slight change here in that they now accept credit cards, up until a few years ago it was cash or checks only). Sit down. Wait for your name to be called to stand in a fifth line to pick up your new license. Leave after several hours. This whole transaction could have been accomplished with kiosks, 1/10th the number of employees, and 1/4 the amount of floor space in 5 minutes or less.