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Often the customer does not understand their real needs either, and if they don't properly understand their needs it can be hard to communicate to the engineers
by ecpottinger 6y ago
Often the customer does not understand their real needs either, and if they don't properly understand their needs it can be hard to communicate to the engineers.
Also, something I have had happen to me is the use of words can have different meanings to different people. So the customer can think they have clearly described their problem but the person listen to them may think they want something different.
- mpweiher 6y agoThat's why showing customers actual software quickly, getting feedback directly from them and iterating rapidly on that feedback is so incredibly important.
- nine_k 6y agoNo need for actual software! A rather crude mock-up which shows the logic, the steps, the data involved, when discussed with the real prospective users, helps immediately find gaping voids in understanding, both to the developers and to the customers themselves. "Hmm, we never thought about it" is a rather frequent reaction. If somebody ever wondered what product people do, this is it. They research the needs of the customer, and research, discuss, and achieve agreement on ways to solve them.
- aslakhellesoy 6y agoThis is exactly why I love Example Mapping. https://cucumber.io/blog/bdd/example-mapping-introduction/ https://cucumber.io/blog/bdd/example-mapping-introduction/
- MaxBarraclough 6y agoFrom the site: > By continuing to browse, you consent to our use of cookies That's not how the GDPR works. [0] Here's an alternative summary. [1] [0] https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/#consent https://ico.org.uk/for-organisations/guide-to-pecr/cookies-a... [1] https://automationpanda.com/2018/02/27/bdd-example-mapping/ https://automationpanda.com/2018/02/27/bdd-example-mapping/