Having previously worked at "Megabank", this does not surprise me at all. Conway's Law applies here. It's a hugely dysfunctional bank, saddled with bureaucrac

Having previously worked at "Megabank", this does not surprise me at all. Conway's Law applies here. It's a hugely dysfunctional bank, saddled with bureaucracy, fragile software (company change control ran on a IBM mainframe as late as 2015, requiring IE6), teams that are 'silo-ed', and talking with other teams are often the equivalent of a divorce lawyer's communication between spouses. Sandy Weill's crowning glory of mashing together Salomon Brothers, Smith Barney, Primerica, Travellers, Citicorp, and Diner's Club.