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> Scale allows them to offer better deals -- if Groupon can generate 1,000 takers for a Dreamdu5t Cafe coupon and Google Offers can only come up with 200 then G

by sorbus 15y ago

> Scale allows them to offer better deals -- if Groupon can generate 1,000 takers for a Dreamdu5t Cafe coupon and Google Offers can only come up with 200 then Groupon can drastically undercut whatever margin Google is taking and win your sale. If customers who arrive at a store through Google Offers are more likely to return to the store in the future without a coupon than customers who arrive at a store through Groupon, then stores will prefer Google Offers as a way to obtain loyal customers. And if stores prefer Google Offers to Groupon, then Groupon collapses. From the point of view of the merchants, this is all about getting repeat customers who will make up for the loss that they are taking on the coupons (or, in some cases, betting on customers spending enough in addition to the coupon to make a profit on the one sale). The moat that Groupon needs isn't scale, it's loyal merchants who will offer coupons on Groupon repeatedly - which will get users to use it. If it can't get that, then it will burn out once it runs out of new merchants.

Steko 15y ago
Groupon and Living Social and Google and Facebook are all trying to convert Jane Doe to their subscriber. I find it extremely questionable that Jane Doe is going to be much more likely to come back to Sorbus Spa whether she bought her coupon at one service or the other. Ultimately the client is responsible for delivering goods and services that merit repeat business. Who does the client go with? Much like with any other advertising the one that delivers the best value. Value here is defined as # of new customers divided by the lost revenue. This will ultimately be driven by scale -- if Groupon can sell more tickets they can offer a proportionally lower margin and will be more attractive then competing services.
- sorbus 15y ago
  I was suggesting the possibility of different coupon services marketing themselves to different segments of the populace; the most common characterization (as far as I can tell) of people who use Groupon is as cheap or stingy, so a service which was able to promote a view of its subscribers as more affluent or using the coupons as a low-risk way of trying something (as opposed to just shopping for deals) would be better placed to market to businesses. However, you're completely right that clients would go with whichever service offers the best value and best range of coupons, and that scale offers an advantage there. I would add that it is highly unlikely that subscribers would only subscribe to a single service. With the marginal cost of subscribing being so low (just signing up with an email and then looking at the deals when they show up, as I understand it), the increased variety of coupons would almost certainly sway the majority of subscribers. At that point, it would become a fight over which service can find businesses offering the cheapest or most desirable deal, in which scale gives the advantage.
  - Steko 15y ago
    That's a great point, these competing services can try to go after say a higher end part of the market or underserved demographic.

by sorbus 15y ago

Steko 15y ago

Groupon and Living Social and Google and Facebook are all trying to convert Jane Doe to their subscriber. I find it extremely questionable that Jane Doe is going to be much more likely to come back to Sorbus Spa whether she bought her coupon at one service or the other. Ultimately the client is responsible for delivering goods and services that merit repeat business. Who does the client go with? Much like with any other advertising the one that delivers the best value. Value here is defined as # of new customers divided by the lost revenue. This will ultimately be driven by scale -- if Groupon can sell more tickets they can offer a proportionally lower margin and will be more attractive then competing services.

sorbus 15y ago
I was suggesting the possibility of different coupon services marketing themselves to different segments of the populace; the most common characterization (as far as I can tell) of people who use Groupon is as cheap or stingy, so a service which was able to promote a view of its subscribers as more affluent or using the coupons as a low-risk way of trying something (as opposed to just shopping for deals) would be better placed to market to businesses. However, you're completely right that clients would go with whichever service offers the best value and best range of coupons, and that scale offers an advantage there. I would add that it is highly unlikely that subscribers would only subscribe to a single service. With the marginal cost of subscribing being so low (just signing up with an email and then looking at the deals when they show up, as I understand it), the increased variety of coupons would almost certainly sway the majority of subscribers. At that point, it would become a fight over which service can find businesses offering the cheapest or most desirable deal, in which scale gives the advantage.
- Steko 15y ago
  That's a great point, these competing services can try to go after say a higher end part of the market or underserved demographic.