Wife is a pharmacist, can confirm this is true. In school she worked for a chain where everything IT related was done on an awful MSDOS program- she would get c

Wife is a pharmacist, can confirm this is true. In school she worked for a chain where everything IT related was done on an awful MSDOS program- she would get calls from other pharmacists asking how to do something and I would hear her walking them through "hit ctrl-F12 then hit tab three times now enter the furble and then return then tab twice more and enter the gurble" and it sounded terrible. But if you had built up the muscle memory, you could do whatever needed to be done while being polite on the phone to an irate doctor who was super pissed that you were questioning their judgement in an effort to save the patient $300. Their new system was an internal web app that didn't do any of that. Sometimes, a core job of IT is eating all the pain of using the old technology that the users already know so they can go do their job and the company can achieve its objectives.