Well, why just the blame on the UI unless it is a glitch ? In general, It is the blame on the process, trainings and Users not participating in the Development

Well, why just the blame on the UI unless it is a glitch ? In general, It is the blame on the process, trainings and Users not participating in the Development life cycle. Why would someone not want to refer to some true documented procedures while processing such large transactions ? Firstly, is there such a documentation or a procedure or a checklist in place ? Documentation and process is a key to every unique tool or solution.