I made a different assumption about what happened here. The tool as developed fit requirements very well. Over time, the tool started to be used for things that

I made a different assumption about what happened here. The tool as developed fit requirements very well. Over time, the tool started to be used for things that were progressively further and further away from its intended design; I imagine that sending to a wash account was (for example) some employee’s clever idea of how to make use of what they already had when their overbearing boss told them to “just make it work.” Then, having been shown to “work”, the process became reified.