I tend to agree. It seems likely that Citibank handles transactions of this magnitude with some regularity, so even if the UI is crappy I would expect the empl

I tend to agree. It seems likely that Citibank handles transactions of this magnitude with some regularity, so even if the UI is crappy I would expect the employees involved are used to the quirks and know how to work with the system. Given that my company uses similar shitty Oracle software, I'm sympathetic, but we have people at the company whose only job is to work with this software and make sure things are done correctly.