5 ms·

You hit on the head with the difference in interest. At that sort of scale you're looking at a difference of almost a million dollars in just a year, even if I

You hit on the head with the difference in interest. At that sort of scale you're looking at a difference of almost a million dollars in just a year, even if I were doing that for my own personal account I don't think I'd consider a better UI to be worth a million dollars a year. Anyone in a corporate setting suggesting that amount should be swallowed so that someone interacting with the account a few times a month can do it a bit easier would be laughed out of the room.

PeterisP 6y ago
Yeah, the corporate measure for "good/bad UX" is pretty much "how many full time employees will we have to hire to deal with the worse UX or how many employees will we be able to save due to the better UX?". Convenience matters for productivity, but usually not that much - I have seen some UX'es so bad that you'd have extra dedicated employees just to deal with their horribleness, but even then it's cheaper just to hire one or two extra people than spend many millions and person-years on system migration.