I hate to say it but this is really tame compared to some companies. Wall Street Journal is much worse, where you literally can’t cancel via chat, only phone.

I hate to say it but this is really tame compared to some companies. Wall Street Journal is much worse, where you literally can’t cancel via chat, only phone. This rep asked why the person the cancelling and suggested an alternative to alleviate their pain points, and when the customer declined they cancelled it anyway. The only thing they could have done better is reading the previous transcript so the customer wasn’t forced to repeat themselves.