3 ms·

Did you even read the article?

MattGaiser 6y ago
Did you read the context of my reply? I know the article is about bad internal UI/UX. But my understanding of what the person I am replying to said was that businesses have to put up with terrible UI/UX for their banking portals. Which I anecdotally know to be true, at least with Canadian banks. The business banking portal is often much worse than the consumer one.
jacurtis 6y ago
Did you even read his question? Nowhere in the article (which I read in its entirety) does it answer the above reply's question. "Do companies consider good UI a competitive advantage when looking for a commercial bank or lender?" I don't know. But that's not addressed in the article. My guess is that it probably isn't a huge consideration. Very few people interact with these interfaces. Maybe one or two controllers at a company would ever log into this. Even CEOs and top management would never actually log into these accounts directly. They are going to get their information from internal reports and BI dashboards. So I bet no one really cares. If Citi offers a $400M loan at 1.1% interest and JP Morgan offers the same loan at 1.3% interest, my guess is that that company is going with Citi. I doubt UI/UX makes a difference here. Although in the consumer world it does have an impact which is why we have seen many banks improving their apps and websites lately to compete in the consumer banking space.
- jon-wood 6y ago
  You hit on the head with the difference in interest. At that sort of scale you're looking at a difference of almost a million dollars in just a year, even if I were doing that for my own personal account I don't think I'd consider a better UI to be worth a million dollars a year. Anyone in a corporate setting suggesting that amount should be swallowed so that someone interacting with the account a few times a month can do it a bit easier would be laughed out of the room.
  - PeterisP 6y ago
    Yeah, the corporate measure for "good/bad UX" is pretty much "how many full time employees will we have to hire to deal with the worse UX or how many employees will we be able to save due to the better UX?". Convenience matters for productivity, but usually not that much - I have seen some UX'es so bad that you'd have extra dedicated employees just to deal with their horribleness, but even then it's cheaper just to hire one or two extra people than spend many millions and person-years on system migration.
- IG_Semmelweiss 6y ago
  I am in such a position and I've done exactly what you think i should do to alleviate the problem. Ive gone so far as to open 4 accounts with different banks to do actual tests The biggest issue i found is that no bank offers a "free trial" of its own to facilitate discovery. I have filled at least a dozen firms twice becuase the bank wants "wet ink" signatures I had to overlook those instances just so i could test the UI, but honestly, its an exercise in supreme patience and i am afraid my whole effort will be pointless. I suspect all 5 banks will be equally bad.

Did you read the context of my reply? I know the article is about bad internal UI/UX. But my understanding of what the person I am replying to said was that businesses have to put up with terrible UI/UX for their banking portals. Which I anecdotally know to be true, at least with Canadian banks. The business banking portal is often much worse than the consumer one.

jacurtis 6y ago

Did you even read his question? Nowhere in the article (which I read in its entirety) does it answer the above reply's question. "Do companies consider good UI a competitive advantage when looking for a commercial bank or lender?" I don't know. But that's not addressed in the article. My guess is that it probably isn't a huge consideration. Very few people interact with these interfaces. Maybe one or two controllers at a company would ever log into this. Even CEOs and top management would never actually log into these accounts directly. They are going to get their information from internal reports and BI dashboards. So I bet no one really cares. If Citi offers a $400M loan at 1.1% interest and JP Morgan offers the same loan at 1.3% interest, my guess is that that company is going with Citi. I doubt UI/UX makes a difference here. Although in the consumer world it does have an impact which is why we have seen many banks improving their apps and websites lately to compete in the consumer banking space.

jon-wood 6y ago
You hit on the head with the difference in interest. At that sort of scale you're looking at a difference of almost a million dollars in just a year, even if I were doing that for my own personal account I don't think I'd consider a better UI to be worth a million dollars a year. Anyone in a corporate setting suggesting that amount should be swallowed so that someone interacting with the account a few times a month can do it a bit easier would be laughed out of the room.
- PeterisP 6y ago
  Yeah, the corporate measure for "good/bad UX" is pretty much "how many full time employees will we have to hire to deal with the worse UX or how many employees will we be able to save due to the better UX?". Convenience matters for productivity, but usually not that much - I have seen some UX'es so bad that you'd have extra dedicated employees just to deal with their horribleness, but even then it's cheaper just to hire one or two extra people than spend many millions and person-years on system migration.
IG_Semmelweiss 6y ago
I am in such a position and I've done exactly what you think i should do to alleviate the problem. Ive gone so far as to open 4 accounts with different banks to do actual tests The biggest issue i found is that no bank offers a "free trial" of its own to facilitate discovery. I have filled at least a dozen firms twice becuase the bank wants "wet ink" signatures I had to overlook those instances just so i could test the UI, but honestly, its an exercise in supreme patience and i am afraid my whole effort will be pointless. I suspect all 5 banks will be equally bad.