I think you're right, that is also my take. However, the issue here is they just don't comply with that. I wrote them via contact form, and they replied from a

I think you're right, that is also my take. However, the issue here is they just don't comply with that. I wrote them via contact form, and they replied from a non-reply email address to call them instead (and after that they even had the audacity to send me another mail asking how I liked the customer support). Of course you could try to sue them, very propably even threatening does the job. But the idea is to have a hassle free cancellation process, and a court case is not really my idea of such a thing.