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Yes, it is really bad. I cancelled my Netflix subscriptions for a few months, then tried to renew and cannot because of a bug in their Credit Card process. I h
by dorfsmay 6y ago
Yes, it is really bad.
I cancelled my Netflix subscriptions for a few months, then tried to renew and cannot because of a bug in their Credit Card process. I have phoned and tweeted and online chatted etc... Their only solutions is for me to buy gift cards, which I won't.
In the meantime, they keep sending me emails every week to beg me to try Netflix again.
So Netflix spends money to promote to me, and to answer my support requests, while they won't do a thing about their broken payment process.
- 7thaccount 6y agoSounds like a really interesting blog post that could also get their attention.
- dorfsmay 6y agoI'm not sure a blog would change anything. How much more could I do (note that Netflix CS replies to the other person's reply in that thread): https://twitter.com/dorfsmay/status/1315402870661902336 https://twitter.com/dorfsmay/status/1315402870661902336 Clearly, Tech (at least for payment processing), Marketing and Customer Services don't talk to each other.