This is sleazy from the NYT, but the person trying to cancel allowed the NYT employee to change the conversation to a negotiation. They were talking to this NY

This is sleazy from the NYT, but the person trying to cancel allowed the NYT employee to change the conversation to a negotiation. They were talking to this NYT employee after 3 minutes (not too long IMO). The employee wrote in the very first message: > [...] May I ask why you are canceling? At that point you should say: > No. Cancel my subscription. Then, they'll always give you a counter offer nonetheless: > Are you sure? We can offer you xyz. Then you explicitly say that you won't negotiate: > I won't negotiate. Cancel my subscription. Maybe they'll give it one more try, but if you don't budge they'll back off. And then, at the end, you write: > Thank you for helping me, have a nice day! Because these people don't want to be sleazy. They would get a better job if they could.