This was exactly my experience with The Economist. I tried for a few weeks to get through to someone because the queues were long, and I didn't have the time to

This was exactly my experience with The Economist. I tried for a few weeks to get through to someone because the queues were long, and I didn't have the time to wait around, checking the chat box every minute. It is absolutely unacceptable to have to chat to someone in order to cancel your subscription and I lost all my respect for the publication since. It is very sad to see this is industry-wide.