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There should be a law that you can cancel via the same method that you signed up. For example you can sign up for recurring paid channels on the Amazon app on
by hijp 6y ago
There should be a law that you can cancel via the same method that you signed up.
For example you can sign up for recurring paid channels on the Amazon app on Roku, but have to log in on the computer to cancel.
What happens is my 80-year old parents try a week of HBO, Starz, Showtime, Britbox etc. Then can't figure out where they actually signed up. Was it under roku, under amazon, under a new app? What credentials did they use? Then they forget about it and are billed in perpetuity.
- thitcanh 6y agoMy understanding is that California has it and that you could use a CA proxy to get that easy path for NYC. I haven’t needed it yet.
- arp242 6y agoIn the Netherlands at least this is actually the law. May even be EU law – not sure. Of course, the law is only as good as it's enforced. A few years ago I wanted to cancel a mobile phone subscription and the cancellation procedure said I had to send a letter. Like, an actual letter. lol? I just sent an email quoting the law, and since I didn't get a reply I stopped payments. Never heard from it. I sent a notification to the consumer protection agency, but not sure if they actually did something with it.
- nicbou 6y agoIt's not EU law. Germany still relies heavily on cancellation in writing.