I've been looking into cancelling my NYT subscription for reasons. Everytime I look at their page to cancel they say they have no online agents available and I

I've been looking into cancelling my NYT subscription for reasons. Everytime I look at their page to cancel they say they have no online agents available and I can call them instead. Which causes me to delay further. But the fact that it's been so hard to cancel is making the probability that I will cancel and never resubscribe 100%.