> [...] an obscure software’s inner workings is internal political leverage. What do you mean by this? Do you mean ensuring job security, i.e. if only a few pe

> [...] an obscure software’s inner workings is internal political leverage. What do you mean by this? Do you mean ensuring job security, i.e. if only a few people know how to use this piece of software they are less likely to be made redundant? Surely this half a billion kind of mistake will mean someone will most likely be made redundant. I think Citi execs will want to make sure this mistake doesn't happen again and improve this process and the usability of the UI.