3 ms·
The lesson is useless and Citibank will not treat this screwup as a lesson. UI is still very much unimportant to those in charge of buying this kind of softwar
by camillomiller 6y ago
The lesson is useless and Citibank will not treat this screwup as a lesson.
UI is still very much unimportant to those in charge of buying this kind of software.
In a way, they also seek for user hostility, as the fluency in an obscure software’s inner workings is internal political leverage.
- uxcolumbo 6y ago> [...] an obscure software’s inner workings is internal political leverage. What do you mean by this? Do you mean ensuring job security, i.e. if only a few people know how to use this piece of software they are less likely to be made redundant? Surely this half a billion kind of mistake will mean someone will most likely be made redundant. I think Citi execs will want to make sure this mistake doesn't happen again and improve this process and the usability of the UI.
- camillomiller 6y agoSomeone will get fired because of a blunder. All the others would just say "oh, but this would have never happened to me".