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What a great attitude! I wish more businesses were like that. I had to leave a startup once, that I as a senior dev managed to drag to profitability, because I
by seer 6y ago
What a great attitude! I wish more businesses were like that. I had to leave a startup once, that I as a senior dev managed to drag to profitability, because I saw how they treated their customers.
It was such a sad experience- while helping out with the customer side I was wading through emails _begging_ to cancel their subscription. Some people were closing their bank accounts to do that, because the founders intentionally introduced dark patterns to hide the unsubscribe functionality.
I mean yeah they did get a fair amount of money from those schemes, but they did loose all of their senior devs in the process.
- Silhouette 6y agoI was wading through emails _begging_ to cancel their subscription. Some people were closing their bank accounts to do that, because the founders intentionally introduced dark patterns to hide the unsubscribe functionality. I personally don't think routine cancellation policy should even be up to the business. Deliberately preventing customers from cancelling a subscription that they are entitled to cancel, or making it unreasonably difficult or intimidating to do so, should be grounds for legal or regulatory intervention to protect consumer rights. A basic rule along the lines that subscription services must provide a means of cancelling that would normally be no more demanding than the means of starting the same subscription seems fair to me.