I went through this recently. I was also forced to repeat name/email etc so that they could “find my subscription”, despite having had to log in to the account

I went through this recently. I was also forced to repeat name/email etc so that they could “find my subscription”, despite having had to log in to the account to even reach the chat. After that I basically just kept repeating that I want to cancel immediately, and refused to engage with any of their other questions. It went relatively quickly. The chat operator said that I could have also canceled “through the website”, which as far as I can tell is a blatant lie, unless he meant the very chat I was already using on the website… It is of course completely unacceptable and dishonest to make it easy to subscribe or upgrade your subscription, but require this procedure to do the opposite, and I’m a lot less likely to ever become a subscriber again. But on the other hand, if you’re spending more than a few minutes in this chat it’s probably because you are engaging with their attempts to keep you subscribed.