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Maybe... or they are using metrics from above as drivers. To create and monitor Jira ticket counts, there has the be Jira tickets for management to pay attenti
by wernercd 6y ago
Maybe... or they are using metrics from above as drivers.
To create and monitor Jira ticket counts, there has the be Jira tickets for management to pay attention to and compare against other employees.
Maybe the employee is gaming the numbers... but there has to be a game to play - and this no different than basing performance reviews on bugs solved or LOC numbers.
management is probably looking at those numbers? Going to be people who change their focus to reflect that attention from above.
- mediaman 6y agoYes, I think that's an element of it. For me, it's when the metric they're proud of is always changing from quarter to quarter, and it's rarely the one we agree to focus on. Like they make a basket of six metrics and usually at least one of them is doing well, but never the same one consistently, so they're always talking about the great performance on whatever metric randomly turned up well this month. It's kind of like the inverse problem of management obsessing too much over particular metrics that don't properly capture the bigger picture, and can also be gamed.
- cratermoon 6y agoI agree 100%, but in this case there was no one who mattered measuring tickets closed. At least the group I worked with knew enough to avoid that kind of fallacy. In general, Goodhart's and Campbell's laws both apply.