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> Do they really think that they can curve their churn this way? I'd bet that a small percentage of cancellation requests are waylaid by these sorts of underha
by jdauriemma 6y ago
> Do they really think that they can curve their churn this way?
I'd bet that a small percentage of cancellation requests are waylaid by these sorts of underhanded tactics. Even if the success rate is low, it's still not zero.
- rjmunro 6y agoBut are they measuring the effect of people telling their friends how bad the experience was, or posting it on HN?