5 ms·

Not surprising, and honestly I didn’t think it was that bad comparatively speaking. Try canceling you home cable or your mobile service and see how that goes :)

by 40four 6y ago

Not surprising, and honestly I didn’t think it was that bad comparatively speaking. Try canceling you home cable or your mobile service and see how that goes :) That’s no excuse though, ideally we would be able to cancel any service we want through an online form, but in reality that is a pipe dream. Most companies will take this as a opportunity to make a pass on you with a sales person. And honestly, it is their prerogative to do so I think. Once you’re gone you’re gone. I don’t blame them for attempting to retain your business. While I don’t blame them, I wish it wasn’t the case. Any person who lines up in the queue to cancel is just a ‘lead’ for the sales people assigned to this task. And they are sales people. Don’t be fooled and think you’re talking to a customer service agent. In this case, it was a pretty weak attempt by ‘Antonio’.

wyclif 6y ago
Freddie deBoer dishes out a savage burn to the NYT that is, in itself, enough reason to cancel your subscription. No amount of shade is too deep to throw on the NYT at this point, from their cancellation process to their editorial policies: https://fredrikdeboer.com/2021/02/15/scott-alexander-is-not-in-the-gizmodo-media-slack/ https://fredrikdeboer.com/2021/02/15/scott-alexander-is-not-...
8K832d7tNmiQ 6y ago
It's surprisingly easy back in my home. Furthermore, they even offer me a discount for 6 months if you want to change your mind, and let you keep their card if you want to subscribe again.
- 40four 6y ago
  Do you mean for canceling cable? Yeah, I’ve gotten many fully free months of cable in the past when trying to cancel. Offering discounted or free months is a good sales tactic for them because the cost for them to keep you on is basically zero. Then they hope you will forget/ or lose the motivation to call back in six months to cancel and keep paying. If you do actually leave, the chances of you coming back are approaching zero as far as they are concerned. Any good sales person will throw you a card just on that slim chance it will generate a commission in the future.
kortilla 6y ago
> be able to cancel any service we want through an online form, but in reality that is a pipe dream. Not if you use a service like Apple Pay or google play. They don’t let companies hold your financial information hostage.
- 40four 6y ago
  Sure, but not everything in life can be purchased through your Google or Apple accounts :) I meant it’s a pipe dream, because many companies will put a lot of effort into paying sales people to try and retain your business. So I wish it was the case, but easy cancelation of a service without getting a talk from the sales department is a rare find.
toast0 6y ago
> Try canceling you home cable or your mobile service and see how that goes. I always tell them I'm moving out of their service area. Sometimes it's the truth, but if not, they're not going to expect to convince me to move somewhere else, and I'm not going to be able to convince them to start service somewhere they don't cover; although sometimes they do ask for the address. If you're not actually moving, it may help to have a known non-covered area in mind; although I like the upthread suggestion of incarceration.

by 40four 6y ago

wyclif 6y ago

Freddie deBoer dishes out a savage burn to the NYT that is, in itself, enough reason to cancel your subscription. No amount of shade is too deep to throw on the NYT at this point, from their cancellation process to their editorial policies: https://fredrikdeboer.com/2021/02/15/scott-alexander-is-not-in-the-gizmodo-media-slack/ https://fredrikdeboer.com/2021/02/15/scott-alexander-is-not-...

8K832d7tNmiQ 6y ago

It's surprisingly easy back in my home. Furthermore, they even offer me a discount for 6 months if you want to change your mind, and let you keep their card if you want to subscribe again.

40four 6y ago
Do you mean for canceling cable? Yeah, I’ve gotten many fully free months of cable in the past when trying to cancel. Offering discounted or free months is a good sales tactic for them because the cost for them to keep you on is basically zero. Then they hope you will forget/ or lose the motivation to call back in six months to cancel and keep paying. If you do actually leave, the chances of you coming back are approaching zero as far as they are concerned. Any good sales person will throw you a card just on that slim chance it will generate a commission in the future.

kortilla 6y ago

> be able to cancel any service we want through an online form, but in reality that is a pipe dream. Not if you use a service like Apple Pay or google play. They don’t let companies hold your financial information hostage.

40four 6y ago
Sure, but not everything in life can be purchased through your Google or Apple accounts :) I meant it’s a pipe dream, because many companies will put a lot of effort into paying sales people to try and retain your business. So I wish it was the case, but easy cancelation of a service without getting a talk from the sales department is a rare find.

toast0 6y ago

> Try canceling you home cable or your mobile service and see how that goes. I always tell them I'm moving out of their service area. Sometimes it's the truth, but if not, they're not going to expect to convince me to move somewhere else, and I'm not going to be able to convince them to start service somewhere they don't cover; although sometimes they do ask for the address. If you're not actually moving, it may help to have a known non-covered area in mind; although I like the upthread suggestion of incarceration.