I used to work at a Cable company with commissioned CSRs and that has to be the alltime peak for dirty cancellation tactics. I wasn't a CSR but my office was n

I used to work at a Cable company with commissioned CSRs and that has to be the alltime peak for dirty cancellation tactics. I wasn't a CSR but my office was next to theirs and what I heard was tragic. The commissioned nature of the CSRs and the penalties they received for cancelations created all sorts of perverse incentives. I used to listen to reps who would drag out a particular person's cancelation for hours, days or even months. People would beg to cancel their service (usually because they were seniors who couldn't afford it) only to be given endless runaround. A couple of nasty reps in particular would browbeat the customer for a while but then cancel them and note down the customer's information. Then at the end of the grace window that was built in for people to un-cancel service, they would go in and reactivate the person's subscription. I'm pretty loathe to sign up for anything with recurring billing these days.