The interaction didn't seem that bad to me. The business is hurting and valuable. I can kind of see how you'd get there and want "customer retention specialists

The interaction didn't seem that bad to me. The business is hurting and valuable. I can kind of see how you'd get there and want "customer retention specialists", who are people that have a job they don't like where they are probably measured on some metric related to how many cancels they let through. Sucks all around, but again I was expecting so much worse. A single chat interaction? Not horrible.