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I just unsubscribed using web form. There are some dark patterns involved but not too dark. E.g. first option is the chat with representative, second is the cal
by uka 6y ago
I just unsubscribed using web form. There are some dark patterns involved but not too dark. E.g. first option is the chat with representative, second is the call by phone and third option is the web form.
After I have navigated 3 pages using "default button" for canceling the unsubscription process - it is done.
It's not the best experience, but not the nightmare the OP described.
- swdunlop 6y agoSame. I cancelled last week for one too many link-bait articles on the front page. After the usual page or two of pleas to stay, they let me go.
- Helloworldboy 6y agoIf you live in CA this is because they have a law requiring this.
- deusex_ 6y agoThey only have the form for people in California or Europe. long live strong consumer protection laws
- Devagamster 6y agoI'm in washington and it showed up for me too.
- twic 6y agoI wonder if subscribers in other states could change their address and then cancel.
- gcbirzan 6y agoI'm in the EU and I don't have a form.
- dbactual 6y agoFYI, using the NYTimes mobile app should follow the same flow described in the parent comment. I'm in NY state. Just choose the "web form" option to cancel, click through two or three confirmations to cancel. And you're done. Took all of 20 seconds.
- deleted 6y ago[deleted]