4 ms·
Would this not count as "online"? Or is the law specific that a person not be in the loop?
by macksd 6y ago
Would this not count as "online"? Or is the law specific that a person not be in the loop?
- dv_dt 6y agoI'm not sure. This is a reference to the law I had in mind: https://blogs.findlaw.com/common_law/2018/07/what-to-know-about-californias-new-online-cancelation-law.html https://blogs.findlaw.com/common_law/2018/07/what-to-know-ab... It seems to imply the subscription had to be a "click" affair. "If the subscription was started online, consumers must be able to cancel it online. No more dealing with fruitless or contentious phone calls with these businesses! One click of a button, and the service is canceled."
- macksd 6y agoI think their analysis is mistaken. I think NYT lawyers could successfully argue that virtual chat complies, at least enough that they'd get a slap on the wrist at worst. From the law linked in your article: (b) A business that makes automatic renewal or continuous service offers shall provide a toll-free telephone number, electronic mail address, a postal address if the seller directly bills the consumer, or another cost-effective, timely, and easy-to-use mechanism for cancellation that shall be described in the acknowledgment specified in paragraph (3) of subdivision (a). Edit: I do see a later clause that says transactions that start online have to be endable online. But there's no stipulation that it be a simple "click". Even though I think this is scummy, I think they're within the letter of the law.