When HL&P owned the power plants, distribution infrastructure, and customer accounts there was concentrated incentive for better reliability and that's what we

When HL&P owned the power plants, distribution infrastructure, and customer accounts there was concentrated incentive for better reliability and that's what we had. Now many deregulated retail providers hold the customer accounts, and depend on Centerpoint (now sole owner of power & gas lines only) to deliver from their third-party wholesale provider, who contracts with one or more generators for ultimate supply. Plus of course ERCOT is involved and has been intentionally configured to take blame for things like this so there's another entity to participate in the finger-pointing.