Now that the decision is out we have more details on what caused the blunder, and it's a good (terrifying?) lesson in the importance of good system and UI desig

Now that the decision is out we have more details on what caused the blunder, and it's a good (terrifying?) lesson in the importance of good system and UI design: > Citi’s software will only let you pay principal to some lenders if you pretend to pay it to every lender, and it will only let you pretend to pay principal to every lender if you check the “just pretend” box next to “PRINCIPAL” (fine!) and “FUND” (what?) and “FRONT” (what even?). > Raj then proceeded with the final steps to approve the transfers, which prompted a warning on his computer screen — referred to as a “stop sign” — stating: “Account used is Wire Account and Funds will be sent out of the bank. Do you want to continue?” But “[t]he ‘stop sign’ did not indicate the amount that would be ‘sent out of the bank,’ or whether it constituted an amount equal to the intended interest payment, an amount equal to the outstanding principal on the loan, or a total of both.” Because Raj intended to release “the interim interest payment to [the] [L]enders,” he therefore clicked “YES.”