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Went through this at RadioShack back in 2000. Dropping the catalog was a huge negative. * online store made browsing a lot harder * employees used the catalog

Went through this at RadioShack back in 2000. Dropping the catalog was a huge negative. * online store made browsing a lot harder * employees used the catalog constantly to look up requested items. * we would turn away several people a day who came in asking for catalog. * customers loved browsing the catalog * lots of older customers that weren’t ready to transition. Part of it was that “kiosk” were crap. So employees had a harder time looking items up.

jacquesm 6y ago
And, that catalog also served as inspiration.
tzs 6y ago
Speaking of RadioShack, here's a site [1] that has scans of the catalogs from 1939-2011, include the retail catalogs, the industrial catalogs, and the specialized catalogs. [1] https://www.radioshackcatalogs.com/index.htm https://www.radioshackcatalogs.com/index.htm