If the penalty for ignoring scathing words is hurt feelings, then there's no reason to be scathing or not. (Well, except it might look good in an investigation

If the penalty for ignoring scathing words is hurt feelings, then there's no reason to be scathing or not. (Well, except it might look good in an investigation someday.) What's needed is real incentives, carrots and/or sticks, with real enforcement and follow-through. Speak softly, and all.