Well, let's test that hypothesis with a real-life example: the California DMV (Department of Motor Vehicles). It's a messed up organization where you have to bo

Well, let's test that hypothesis with a real-life example: the California DMV (Department of Motor Vehicles). It's a messed up organization where you have to book basic services like license renewal and drivers tests months in advance, and where catastrophic bugs in their website remain unfixed for years. It's a good benchmark for a non-functioning government agency. Yes, they could use better database management. But that would not cure these problems.