I think it has more to do with Microsoft shifting towards a more Google-like strategy, where more time is spent coming up with ways to extract value from custom

I think it has more to do with Microsoft shifting towards a more Google-like strategy, where more time is spent coming up with ways to extract value from customers, rather than provide value to customers. Like when they fired all of those quality assurance people a while back, I can't imagine they made that decision to improve Windows 10 for their customers.