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My local Toyota dealer has contacted me after I've used them for a service to ask that I give 5/5 on the feedback form that I get sent. They say that if they ge
by julian_t 6y ago
My local Toyota dealer has contacted me after I've used them for a service to ask that I give 5/5 on the feedback form that I get sent. They say that if they get lower than 5 from a few customers, they get a visit from head office. But 5 is "excellent" while 4 is "good", and being British, I tend to go with "good" when they did just what I asked.
- detaro 6y agoYeah. "All went well" should be a totally acceptable base line, with room above and below. (especially since the "above range" can be quite subjective and/or down to luck)
- Mauricebranagh 6y agoIts very cultural thing and I suspect it depends if the country uses grading to the curve in schools /uni's.