>1 month after their purchase. Way too short time for almost anything that's not a direct consumable. >They are offered $10 to write a review. That's too low

>1 month after their purchase. Way too short time for almost anything that's not a direct consumable. >They are offered $10 to write a review. That's too low (or too low depending on the product), negative experience is a lot more likely to be vented.