I'm also confused about this. My parents bought a "cloud-based" Smart Thermometer. The start-up behind it went out-of-business and the device got bricked. My pa

I'm also confused about this. My parents bought a "cloud-based" Smart Thermometer. The start-up behind it went out-of-business and the device got bricked. My parents asked for a refund from the distributor and they complied. Why would it be any different with Microsoft? I understand that it's "cooler" to storm the office of a big corporations, but it's really the middleman that need to take responsibility here.