Yep. As an ex-Amazonian who just joined a small startup, you can say this keeps me up at night in more ways than one. Not in the least because we've apparently

Yep. As an ex-Amazonian who just joined a small startup, you can say this keeps me up at night in more ways than one. Not in the least because we've apparently already made agreements with 2-person SaaS companies with no consideration to SLAs whatsoever.