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> Over the years, I’ve received two counterfeit books and three counterfeit hardgoods from Amazon. What I've been ALWAYS wondering when people say such things:

> Over the years, I’ve received two counterfeit books and three counterfeit hardgoods from Amazon. What I've been ALWAYS wondering when people say such things: Did you seriously get them when buying from Amazon itself as vendor or are you conveniently leaving out the fact that you bought from some random company which uses the Amazon marketplace? Because I really cannot believe that something as big as Amazon would be dumb enough to sell counterfeit goods under their own name, and people usually don't mention if they bought from Amazon or not when they say such things.

thetinguy 6y ago
Amazon.com and marketplace inventory commingle. Pickers don’t care which box seemingly identical products come from.
mrighele 6y ago
> Did you seriously get them when buying from Amazon itself Does it matter ? I go to amazon.com, I give my money to Amazon, I receive a package from Amazon, so for me (and the average user) the one selling me a counterfeit is Amazon.
- rytis 6y ago
  I see it and treat more like a platform now, a marketplace. Like ebay. It just so happens that one of the biggest sellers there is Amazon itself. My usual process of buying - search for the product I need (generic term for simple items, or exact model), click on "prime only", this filters out a lot of shipments from China. Then either filter out, or carefully look at the seller of each product. Takes some time and getting used to, especially that UI isn't favouring this workflow.
  - buran77 6y ago
    Stock commingling means that you may buy a product that's sold and shipped by Amazon and still get some other seller's counterfeit. That seller simply claims to sell the same product as Amazon, with the same product code, and places it into an Amazon warehouse. Amazon will ship from the place closest to you so they might just ship what they think is the correct item from another seller's stock even if it's actually a counterfeit, and do the clearing later. They later assign one genuine item from the Amazon stock in another warehouse to the seller's stock. As a buyer you have no control over this and Amazon does their best to be opaque and not allow buyers to publicly flag issues beyond a return and refund because it would reflect poorly on Amazon's image and make them look like peddlers of cheap knockoffs.
- zo1 6y ago
  Yeah, this whole "marketplace" thing needs to die. I'm watching the exact same thing taking place in real time with a local shopping website that has started including external sellers and "facilitating" or "fulfilling" the order for them through their marketplace. One of the main things I'm noticing is that this "marketplace", as with Amazon, is being flooded with Chinese, unbranded knockoffs with fake pictures. Each actual product * every conceivable variation/renaming of product * every seller willing to sell it = huge explosion in products. (Okay, exaggerating a bit for effect there, but true to some extent). The marketplace thing only kinda works if you have "dedicated" or "focused" or "themed" sellers that functioning within clearly defined niches/segments. Instead, you get a seller that randomly sells 15 kitchen towels, 3 garden ceramics, 50 woodwork jigs (really only 5, 50 variations), and 1 food product. Next thing you know, I'm searching through 50 pages of "school supplies".
- eMGm4D0zgUAVXc7 6y ago
  > Does it matter ? If you can't do the due diligence of even reading the one word that declares from whom you're buying then yes, it matters, it is your fault to be that careless.
  - throwanem 6y ago
    What I hear you saying is that Amazon can't be trusted to police their own marketplace, their brand is worse than worthless in that it is an active signal of distrust, and I might as well go to eBay - actually I might better go to eBay, who have much more experience with this same problem and are much more likely to address it effectively. Duly noted.
  - mrighele 6y ago
    > If you can't do the due diligence of even reading the one word that declares from whom you're buying I'm buying from Amazon. From my point of view the other company is not more than a supplier. If I am the one at fault is not really the point. I will learn my lesson and shop elsewhere, in the end it is Amazon that suffers: if I shop from a big brand's website I expect them to be the ones to do the job of filtering out the crap, not me. (And this is not even taking into account the issues of amazon commingling the inventory and not fighting properly the fake reviews)
pjc50 6y ago
If I use "marketplace", the company that appears on the credit card bill is Amazon. So they're the one with the contractual relationship and who should be held responsible.
ChrisRR 6y ago
Amazon stock is commingled with marketplace sellers, so even buying directly from Amazon isn't a guarantee that you're not getting fakes nowadays https://sellercentral.amazon.co.uk/gp/help/external/G200141480?language=en_GB https://sellercentral.amazon.co.uk/gp/help/external/G2001414...
tolien 6y ago
Maybe if Amazon made it easier for buyers to filter out marketplace vendors, or didn't automatically co-mingle inventory between themselves and Fulled by Amazon vendors, it would be a lot easier to cut them some slack?

thetinguy 6y ago

Amazon.com and marketplace inventory commingle. Pickers don’t care which box seemingly identical products come from.

mrighele 6y ago

> Did you seriously get them when buying from Amazon itself Does it matter ? I go to amazon.com, I give my money to Amazon, I receive a package from Amazon, so for me (and the average user) the one selling me a counterfeit is Amazon.

rytis 6y ago
I see it and treat more like a platform now, a marketplace. Like ebay. It just so happens that one of the biggest sellers there is Amazon itself. My usual process of buying - search for the product I need (generic term for simple items, or exact model), click on "prime only", this filters out a lot of shipments from China. Then either filter out, or carefully look at the seller of each product. Takes some time and getting used to, especially that UI isn't favouring this workflow.
- buran77 6y ago
  Stock commingling means that you may buy a product that's sold and shipped by Amazon and still get some other seller's counterfeit. That seller simply claims to sell the same product as Amazon, with the same product code, and places it into an Amazon warehouse. Amazon will ship from the place closest to you so they might just ship what they think is the correct item from another seller's stock even if it's actually a counterfeit, and do the clearing later. They later assign one genuine item from the Amazon stock in another warehouse to the seller's stock. As a buyer you have no control over this and Amazon does their best to be opaque and not allow buyers to publicly flag issues beyond a return and refund because it would reflect poorly on Amazon's image and make them look like peddlers of cheap knockoffs.
zo1 6y ago
Yeah, this whole "marketplace" thing needs to die. I'm watching the exact same thing taking place in real time with a local shopping website that has started including external sellers and "facilitating" or "fulfilling" the order for them through their marketplace. One of the main things I'm noticing is that this "marketplace", as with Amazon, is being flooded with Chinese, unbranded knockoffs with fake pictures. Each actual product * every conceivable variation/renaming of product * every seller willing to sell it = huge explosion in products. (Okay, exaggerating a bit for effect there, but true to some extent). The marketplace thing only kinda works if you have "dedicated" or "focused" or "themed" sellers that functioning within clearly defined niches/segments. Instead, you get a seller that randomly sells 15 kitchen towels, 3 garden ceramics, 50 woodwork jigs (really only 5, 50 variations), and 1 food product. Next thing you know, I'm searching through 50 pages of "school supplies".
eMGm4D0zgUAVXc7 6y ago
> Does it matter ? If you can't do the due diligence of even reading the one word that declares from whom you're buying then yes, it matters, it is your fault to be that careless.
- throwanem 6y ago
  What I hear you saying is that Amazon can't be trusted to police their own marketplace, their brand is worse than worthless in that it is an active signal of distrust, and I might as well go to eBay - actually I might better go to eBay, who have much more experience with this same problem and are much more likely to address it effectively. Duly noted.
- mrighele 6y ago
  > If you can't do the due diligence of even reading the one word that declares from whom you're buying I'm buying from Amazon. From my point of view the other company is not more than a supplier. If I am the one at fault is not really the point. I will learn my lesson and shop elsewhere, in the end it is Amazon that suffers: if I shop from a big brand's website I expect them to be the ones to do the job of filtering out the crap, not me. (And this is not even taking into account the issues of amazon commingling the inventory and not fighting properly the fake reviews)

pjc50 6y ago

If I use "marketplace", the company that appears on the credit card bill is Amazon. So they're the one with the contractual relationship and who should be held responsible.

ChrisRR 6y ago

Amazon stock is commingled with marketplace sellers, so even buying directly from Amazon isn't a guarantee that you're not getting fakes nowadays https://sellercentral.amazon.co.uk/gp/help/external/G200141480?language=en_GB https://sellercentral.amazon.co.uk/gp/help/external/G2001414...

tolien 6y ago

Maybe if Amazon made it easier for buyers to filter out marketplace vendors, or didn't automatically co-mingle inventory between themselves and Fulled by Amazon vendors, it would be a lot easier to cut them some slack?